How to dispute UNFI deductions

Step 1 — Find the payment or adjustment

Every natural-deduction dispute starts from a payment or an adjustment in the portal. Locate the item by its payment or adjustment number using the UNFI Dispute Center search bar.

Step 2 — Gather your backup

Match the evidence to the deduction type. For a shortage, a signed BOL or proof of delivery is decisive. For a pricing dispute, it's the PO and deal sheet. For an MCB, request the backup by emailing [email protected] — UNFI sends supporting detail on a weekly cadence.

Step 3 — Submit in the Dispute Center

Open a dispute against the payment or adjustment, attach your documentation, and state why the deduction is invalid and what you're owed. UNFI responds with a tracking number within about two business days.

Step 4 — Track, respond, and appeal

Dispute statuses update weekly, usually by email. Most disputes resolve within 30–45 days. If a valid dispute is denied, use the appeal path in the Dispute Center — a denial isn't always the end, but the window still applies.

What makes disputes fail

• No proof of delivery on a shortage.
• Filing after the window has closed.
• Disputing valid, authorized MCBs or contractual Fair Share allowances.
• Not requesting MCB backup, so the claim can't be reconciled.