Questions & answers
Deduction recovery FAQ
The questions CPG brands ask most about deductions, disputing, our tools, and how recovery actually works. Don't see yours? Run the free tool — the results answer most of them for your specific file.
Frequently asked questions
What is deduction recovery?
Deduction recovery is the process of disputing invalid deductions — shortages, pricing errors, unauthorized chargebacks, duplicate billbacks — that a retailer or distributor withheld from what they owed you, and getting that cash back. It can be done yourself, with software, or by a service on your behalf.
How does the free tool work?
Upload a remittance file (CSV, XLSX or XLS) from KeHE, UNFI or a retailer. The tool detects the amount and reason columns, categorizes every deduction by type, flags the disputable lines, and estimates what's realistically recoverable. It runs entirely in your browser — the file is never uploaded to a server.
Is my remittance data safe?
Yes. The analyzer parses your file locally in your browser using JavaScript; the data never leaves your device and isn't sent to or stored on any server. See the security page for details.
What percentage of deductions are actually recoverable?
It varies by deduction type and documentation. Shortages and pricing discrepancies are highly recoverable with a POD, BOL or deal sheet; compliance and promotional charges are often recoverable when unauthorized or duplicated; spoilage and returns are usually valid. The tool applies conservative, type-specific recovery ranges rather than a single headline percentage.
How much does it cost?
The tool is free. Self-serve software is a low flat monthly fee. Done-for-you recovery is contingency-based — you pay a share of what's actually recovered, and nothing if nothing is recovered. See the pricing page for the full ladder.
Which distributors and retailers do you cover?
The deepest coverage today is KeHE and UNFI, with full guides, dispute-window details and reason-code lookups. The free tool also works on Whole Foods and major retailer remittances, and the classification engine handles general deduction formats.
Do you file the disputes for me?
We can. Done-for-you recovery means we assemble the backup documentation and file each dispute in the distributor's portal on your behalf, on contingency. Or you can dispute yourself using the self-serve software and our step-by-step guides.
How long do I have to dispute a deduction?
Dispute windows vary by distributor and deduction type — often 30 to 90 days from the deduction or invoice date. Missing the window usually forfeits the claim, which is why acting quickly matters. See the dispute-deadlines guide for a distributor-by-distributor table.
Is this legal or accounting advice?
No. Everything here is educational and directional. Estimates are heuristic, not a guarantee of recovery. Verify against your distributor agreements and backup documentation before disputing.
See how much of your deductions you can recover
Upload a remittance from KeHE, UNFI, or any retailer and get a categorized, recoverable-dollar estimate in seconds. Free, no signup — your file never leaves your browser.
Use the free deduction recovery analyzer