UNFI · Natural vs Conventional
UNFI Conventional vs Natural
UNFI runs two supplier businesses with different portals, paperwork and dispute routes. Which one took your deduction decides where you look, what the codes mean and how long you have.
Side by side
| UNFI Natural | UNFI Conventional | |
|---|---|---|
| Who it serves | Whole Foods, Sprouts, natural and specialty independents | Conventional grocers such as Cub and Shoppers (the former SUPERVALU business) |
| Portal | myUNFI, with a Go To Dispute Center button | SV Harbor (svharbor.com), the ePASS application |
| Where you dispute | The Dispute Center; a few kinds by email ([email protected]) or with the audit firm | Open a pass in ePASS; post audits with the audit firm |
| What the deduction looks like | A number that carries the type: MCB20260502, LCBOL…, WRSLOFE…, an invoice with -111 | A deduction document (invoice adjustment / debit memo) with item lines and a reason such as PROD NOT RECVD; three-letter codes (CCS, DIV, SWL…) |
| What you receive with a payment | A check remittance or direct deposit advice (Gross, Discount, Net per line) | A SUPERVALU pay group payment statement (Scheduled, Disc, Net payment per line) |
| Backup | Emailed with the check remittance; not in the Dispute Center ([email protected] for gaps) | The deduction document itself, looked up in ePASS by vendor # and document # |
| Clocks | 12 months from the date a deduction is taken; 60 days recommended | 60 days asked, up to 12 months allowed; items over 18 months aren't researched |
Check your deductions on either side
- Natural: upload a remittance, Dispute Center export or Debit Balance list to the UNFI Dispute Center analyzer.
- Conventional: upload an ePASS deduction document or payment statement to the UNFI ePASS analyzer.
To pull every file from either side, see how to export your UNFI Natural or UNFI Conventional deduction data.
What each code means on either side is in the UNFI deduction key.
Frequently asked questions
How do I know if I'm UNFI Natural or UNFI Conventional?
Log in at myunfi.com. If your dashboard has a Go To Dispute Center button, you're Natural. If you look up deductions in ePASS on svharbor.com, you're Conventional. Your payment paperwork tells you too: a remittance from United Natural Foods West or East with Gross, Discount and Net columns is Natural; a SUPERVALU pay group payment history is Conventional.
Can a brand be on both?
Yes. Many brands sell to both natural and conventional retailers through UNFI, so they receive both kinds of paperwork and dispute in both places. Treat them as two separate distributors: different files, codes and clocks.
Is UNFI Conventional the same as SUPERVALU?
Conventional is the business UNFI acquired with SUPERVALU, and its systems still show it: payment statements come from the SUPERVALU pay group, and the supplier portal is SV Harbor.
Recover what's yours
Not sure which side a deduction came from?
Upload the file and the analyzer works it out: it reads UNFI Natural remittances and Conventional deduction documents alike.