KeHE deduction type

Shortage / OS&D deductions

Money KeHE withholds because its distribution center recorded receiving fewer cases or units than you invoiced — the most recoverable KeHE deduction type.

OverDeduct Deduction Recovery Team · Deduction recovery specialists working with emerging & mid-market CPG brands

Last reviewed: August 4, 2026

Educational content — not legal, tax, or accounting advice. Verify deadlines and fee details against your current distributor agreement before disputing.

Highly disputableA large share of these are recoverable with the right backup.

What is a shortage / os&d deductions?

A KeHE shortage deduction (coded OS&D — over, short & damaged) is money KeHE withholds because its distribution center recorded receiving fewer cases or units than your invoice shows. It appears as an OS&D or receiving-discrepancy line on your remittance.

Shortages are one of the most common — and most recoverable — KeHE deductions because they hinge on a factual question: what was actually delivered. If your shipping records prove full delivery, the deduction is invalid. The evidence that wins is a signed bill of lading (BOL) or proof of delivery (POD).

Why does it happen?

A miscount at the receiving dock, cartons signed for short on the bill of lading, or product logged to the wrong purchase order.
A concealed shortage, where the outer packaging was intact but KeHE claims the inner count was short.
Genuine carrier loss in transit — in which case the claim belongs with the freight carrier, not you.

Is it disputable?

Yes — shortages are highly disputable. If you hold a signed proof of delivery or bill of lading showing KeHE received the full quantity, you can almost always recover the deduction. The burden is documentary, not negotiable: file the evidence in K-Solve within 180 days of the deduction and the claim is decided on the paperwork.

KeHE specifics: fees and timing

KeHE requires disputes to be filed in K-Solve within 180 days of the deduction date (per KeHE's vendor policies). Resolution typically takes about three weeks once filed.

Backup you'll need to win it

Signed bill of lading (BOL) showing full case/unit count
Proof of delivery (POD) signed at the KeHE DC
Packing list / pick ticket matching the invoice
Timestamped EDI 856 (ASN) records

You dispute KeHE deductions in K-Solve, inside the KeHE CONNECT supplier portal. See the step-by-step dispute guide and check the KeHE dispute window before you file — miss it and even a valid claim is lost.

See how many shortage charges are in your actual file: upload a KeHE remittance to the free deduction recovery analyzer and it will flag the disputable lines and estimate what's recoverable.

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Frequently asked questions

How long do I have to dispute a KeHE shortage?

KeHE's vendor policies give you 180 days from the date the deduction was taken to file a dispute in K-Solve. Missing that window forfeits the claim even if your paperwork is perfect.

What evidence wins a KeHE shortage dispute?

A signed bill of lading or proof of delivery showing KeHE received the full quantity is decisive. Timestamped ASN (EDI 856) records and a packing list matching the invoice strengthen the case.

Are KeHE shortage deductions really recoverable?

Yes — shortages are the most recoverable KeHE deduction type because they turn on delivery documentation, not negotiation. If your records prove full delivery, the deduction is invalid by definition.