KeHE deduction type
Promotional billbacks & scan-downs
Pre-agreed promotional expenses KeHE passes through — scans, TPRs, ad allowances and category fees — billed on billback statements.
OverDeduct Deduction Recovery Team · Deduction recovery specialists working with emerging & mid-market CPG brands
Last reviewed: August 4, 2026
Educational content — not legal, tax, or accounting advice. Verify deadlines and fee details against your current distributor agreement before disputing.
What is a promotional billbacks & scan-downs?
Promotional (billback) statement deductions are pre-agreed promotional expenses KeHE passes through to you: scan promotions, temporary price reductions (TPRs), ad program allowances and category management fees.
These come through on billback statements rather than at receiving, and volume adds up fast across programs — which is exactly why duplicates and off-window charges hide here.
Why does it happen?
- A promotion you approved is being billed back as agreed.
- A scan or TPR was billed on more units than actually sold, or outside the promo window.
- The same program was billed twice, or billed with no authorization on file.
Is it disputable?
Partly. Authorized promos are valid, but double-billed scans, quantities above actual movement, and unauthorized programs are recoverable. Reconcile every billback line to an approved program and to scan data — that reconciliation is the entire dispute.
Backup you'll need to win it
- The approved promotion with SKUs, dates and rate
- Scan / movement data for the promo window
- Prior remittances to catch duplicate billing
You dispute KeHE deductions in K-Solve, inside the KeHE CONNECT supplier portal. See the step-by-step dispute guide and check the KeHE dispute window before you file — miss it and even a valid claim is lost.
See how many promotional charges are in your actual file: upload a KeHE remittance to the free deduction recovery analyzer and it will flag the disputable lines and estimate what's recoverable.
Recover what's yours
Find every disputable promotional deduction in your file
Upload a KeHE remittance and we'll flag the recoverable lines and estimate what you're owed — free, in seconds.
Analyze your KeHE remittance →Frequently asked questions
What is a KeHE billback?
A billback is a promotional expense KeHE passes through to you on a statement rather than deducting at receiving — scans, temporary price reductions (TPRs), ad allowances, and category management fees.
When is a KeHE promotional deduction recoverable?
When it's billed twice, billed on more units than actually sold, applied outside the promo window, or claimed with no authorization on file. Matching every line to an approved program catches these.
Related KeHE deductions
- KeHE mcb deductionsPromotional discounts KeHE extends to retailers and passes back to you — plus a processing fee that has been 8% of the MCB amount (minimum $65 per DC).
- KeHE pricing deductionsShort-pays where KeHE paid a different price than you invoiced, or applied a deal you didn't agree to — among the most recoverable deduction types.
- KeHE fill rate deductionsA penalty when you ship less than KeHE ordered — 3% of the shorted product value when fill rate falls below KeHE's 98% threshold.